Terms & Conditions

Bookings

We strongly recommend that you make your flight bookings in advance and at the start of your Queenstown itinerary to ensure you are not disappointed. If we cannot fly due to adverse weather, we can transfer your booking to another day. Alternatively, if you would prefer, we will refund you in full.

To make a booking please use our secure booking form by clicking the book now button placed throughout the site. Please note that your credit card details are required to make a booking however no charges will be processed until the day your flight departs. Please note that this is not a live inventory booking system. Upon submitting your booking enquiry you will receive an email from us, confirming availability and departure time.

Reconfirmations

Please call us at least 24 hours prior to departure for a weather check, to reconfirm booking details and to receive confirmation of departure time. This will allow alternative flight arrangements to be made if weather conditions are unfavourable.
Our toll-free contact number is 0800 801 616.

Cancellation Policy

For scenic flights: if you cancel your reservation more than 24 hours from the departure time, a full refund will be made. Cancellations or booking changes within 24 hours of the departure time will incur a 100% cancellation fee.

For group bookings (3+ Helicopters): if you cancel your reservation more than 7 days from the departure date, a full refund will be made. Cancellations or significant changes between 7 days and 3 days of the departure date will incur a 50% cancellation fee. Cancellations or significant changes within 3 days of the departure date will incur a 100% cancellation fee.

For Queenstown Snowmobiles: if the experience finishes early due to adverse weather or snow conditions, the following prices will apply depending on the completed duration.

  • If the flight proceeds but there is no snowmobiling - the cost per person is $495 per adult and $345 per child.
  • If the snowmobiling activity lasts less than 30 minutes - the cost per person is $800 per adult and $560 per child.
  • If the snowmobiling activity is more than 30 minutes - there will be no refund given.

Prices and Payments

All prices are quoted in New Zealand Dollars and include 15% Goods and Service Tax. 
All prices are subject to change without notice. Some public holidays are subject to a surcharge.
We welcome New Zealand currency, agent vouchers, visa and mastercards. Please note credit cards will incur a surcharge. Fuel surcharges may also apply.

Children's Prices

For scenic flights: children aged 0 – 11 years are eligible for child rates.12 years and over are considered adults.

For Queenstown Snowmobiles: the minimum child age is 6 years. Children aged between 6 – 14 years can ride as pillion passengers with an accompanying adult and are eligible for child rates.  15 years and over are considered adults, and can operate their own snowmobile, subject to ability and the guide’s discretion – proof of age is required. Child rates are calculated at 70% of the adult fare unless otherwise stated.

 

Flight Duration

The away times (flight duration) specified in the flight tour itineraries are approximate and can be subject to weather conditions. On occasion, flight paths and landing locations may change at the pilot’s discretion. We will always keep you informed of any changes to the published information.

Minimum Number

On all scenic flights, minimum numbers apply unless otherwise stated. Individual bookings may be combined if necessary to achieve minimum numbers. We carry a maximum of 6 passengers per aircraft within Civil Aviation Authority restrictions. For aircraft weight and balance purposes, please advise at the time of booking if any passenger exceeds 83kg (CAA standard weight).

Courtesy Coach

A courtesy coach is available to pick up and drop off passengers from their accommodation in the Queenstown area.

What To Bring

Because you’ll be outdoors in an alpine environment you will need:

  • comfortable walking shoes/boots
  • windproof jacket
  • warm clothing
  • camera, sunglasses, hat, sunblock and any personal items

Dangerous Goods

Under New Zealand Civil Aviation Rules we are required to know if you will be carrying any Dangerous Goods with you. For more information on Dangerous Goods, please see the below chart or phone us on 0800 801 616.