Q: What type of helicopters do you fly and how many passengers can they carry?
A: We own a fleet of Airbus AS350 Squirrels. These carry a total of 6 passengers plus the pilot, 2 seats are located in the front and 4 along the back. The Squirrels are a great machine due to their versatility and are great for scenic flights because they are like sitting in a goldfish bowl so you can see everything around you (even in the back seat!). We also operate the most luxurious helicopter available in Queenstown – the Airbus H130. This can be specifically requested for private charters, please contact our reservations team for pricing & availability.
Q: Do you have children and infant rates?
A:Yes, Our children rate applies for all children and infants from 0 -11 years and are calculated at 70% of the adult rate. By selecting ‘child’ on our booking form, this amount will automatically be calculated for you. Children 12 years and over are considered adults. For new bookings from 1 October 2018 the former infant rate will no longer apply.
Q: Where do infants sit?
A: For small infants we provide extra lap belts so that infants are restrained as well as child sized headphones which aren’t connected to the internal PA system so you don’t need to worry about other passengers hearing them if they cry. There is no minimum age to fly and we find that toddlers and babies are very comfortable flying – very often they just fall asleep!
Q: If my infant sits on my lap why do I need to pay for them?
A: Unfortunately this is out of our hands. Our aircraft manufacturer (Airbus) stipulate there are no more than six passengers on any flight, irrespective of the age of the passenger or whether or not they take up a seat.
Q: Do you have a maximum passenger weight?
A: No, however for the purpose of aircraft weight and balance and in accordance with Civil Aviation Authority standard weights we require all individual passenger weights at the time of booking. Passengers will be weighed again upon check-in to ensure we have accurate weights of all passengers.
Q: I am travelling on my own, but see that you have a minimum number policy, can I still make a booking?
A: Of course, we can add single travelers to a wait list for their preferred flight until minimum numbers have been confirmed or we may combine flights in order to reach minimum numbers, offering one booking an upgrade. It is usually no problem for us confirming flights.
Q: What happens if our flight is cancelled or postponed due to weather?
A: If your flight is cancelled due to weather and you are not able to reschedule we offer a full refund. Weather plays a big part in what we do and unfortunately none of us have figured out how to control it yet! Poor weather prevents us from flying to Milford Sound more than 100 days a year however safety is our number one priority. Obviously for guests this can be frustrating but the other thing to remember is that if the weather is bad or even marginal it’s not going to be a very pleasant experience for you in a helicopter. We don’t fly if we know that the turbulence will be bad or if we know there’s too much cloud around to actually see anything during your ‘scenic’ flight. To combat all this we always recommend that you book your flight at the start of your stay in Queenstown, so if weather is unfavourable the first day we can reschedule you to the next day. Most of the time this strategy is very successful and we are able to give guests an amazing experience.When you enter your credit card details on our booking form to confirm your booking this information is securely stored however we will not take actual payment until you arrive at our hanger on the day of your flight.
Q: What is the best time of day to schedule our flight?
A: That all depends on the weather on the day. When booking you can select your preferred departure time and we will do our best to cater to that. However please be aware that the exact departure time may not get confirmed until the day of departure, once we’ve had a chance to assess the weather conditions. We will then schedule your flight in order to give you the best possible flying conditions.
Q: Why do I need to reconfirm my flight details with you when I arrive in Queenstown?
A: Again, this is for a weather check so we can give you an update on what you can expect and to confirm your departure time. Please be aware that the Southern Lakes area can experience rapidly changing weather conditions, which can sometimes make scheduling your flight a challenge so we may ask you to call us for a weather check more than once. If you are travelling with an international roaming mobile phone, please be sure to include it on the booking form and let us know where you are staying so that we can get hold of you if we need to change things.
Q: How long do you land for during your alpine/snow/glacier landings?
A: All our standard scenic flights include at least one landing. Each landing usually lasts for about 10 minutes which is plenty of time to snap a few photos, play in the snow and get really cold (especially in the winter). The helicopter will not be shut off during the landing, except when landing at the Milford Sound airstrip where we land for about 30 minutes or up to 2 hours if passengers are also doing a cruise.
Q: Can you still do snow and glacier landings in the summer?
A: Sure can! For snow landings we know a few secret spots around Queenstown which maintain snow all year round. Just keep in mind that in the summer months the quality of the snow will be quite different to what you might experience during our winter months. However, if you’ve never seen snow before it’s still a pretty exciting experience. Glacier landings are similar, during the winter months they are covered in snow but over the summer the snow base reduces, leaving a harder, icier surface with perhaps just a thin layer of fresh snow on top.
Q: I would like to purchase a flight as a gift – do you provide gift vouchers?
A: Sure. If you know the date you wish to fly, you can book the flight as normal using our online booking form and add a note in the comments field – we might also need to know the recipients contact details. If you would like the date to be open just contact us by email and we can prepare a voucher for you to give to the recipient.
Q: Why should I choose to fly to Milford Sound by helicopter, rather than fixed-wing aeroplane?
A: We realise that heli-flights are a bit more expensive than fixed-wing flights (it simply costs more to run a helicopter than a small plane) but we firmly believe that the benefits of flying by helicopter make it worthwhile. We offer multiple landings including glacier landings as we are not restricted just to airstrips. We also believe that the viewing from a helicopter is better than from a plane as our windows are much larger and less restrictive. Heli-flights to Milford Sound are less weather affected than fixed-wing flights and helicopters are more stable in the air, so if conditions become windy they suffer from less turbulence than small planes. For these reasons we often find that nervous flyers are more comfortable in helicopters than fixed-wing aircraft. If you are a nervous flyer please let our pilots know as they are highly experienced in ensuring that your experience is as comfortable and as smooth as possible.
Q: Do you fly to Fox and Franz Joseph glaciers on the West Coast?
A: We can, however because of the distance to do so, it becomes quite an expensive private charter, which is out of range for most budgets. From Queenstown we hold 70% of the glacier landing concessions within Mt Aspiring National Park and also have DOC concessions for the Ngapunatoru Plateau of Mt Tutoko in Fiordland which is the glacier we land at during all our Milford Sound flights. These glaciers are quite different but just as impressive as the long snaking glaciers on the West Coast. Guests experience greater variation of terrain along the way. There’s rugged tussocky valleys around Skippers Canyon, barren schist, rocky slopes, a touch of beach forest around Glenorchy and then the blue-green ice falls all around Mt Earnslaw which seem to cling onto the rock faces with all their might.
Q: Can we fly just one-way to Milford Sound, i.e. be picked up from there after arriving by coach, is there a discount for this?
A: We do cater to requests like this, however because we need to leave a seat free for you in the helicopter on the way into Milford, it’s not any cheaper than flying both ways.
Q: Do all your flights depart from Queenstown Airport or are we able to get picked up by helicopter from an alternate location?
A: There are a number of consented helipads which we can do heli pick-ups and drop-offs to such as Millbrook Resort, Blanket Bay and all the local ski fields. We can also land on private land with the permission of the landowner. Please contact us to discuss as there may be additional charges.
Q: Can you help me propose to my girlfriend?
A: Congratulations! Whether you want to pop the question during a private charter, alpine picnic or shared scenic flight we know that this can be a nerve-racking time and we’re here to help things go as smoothly as possible for you. Let us know your plans in advance so we can help you pull off the ultimate romantic gesture and we can even provide you with the celebratory bubbly! Did you know you can return to Queenstown for a heli-wedding as well?
Q: I have a keen interest in photography, can I reserve a front seat so that I can get good shots from the helicopter? Is it possible to open the doors?
A: We never like to guarantee the front seat because seating allocation is at the discretion of the pilot who has to consider weight and balance for helicopter safety. Because every scenic flight has a landing, there is the opportunity to change the seating arrangements part way through the flight. This makes it fairer for all passengers, giving everyone an opportunity of a front seat or window seat. If you are a professional photographer or film-maker with specific requirements you will need to book a charter fight if you want to fly with the door open. With this you would also get the expertise of our aerial film pilot,Alfie Speight
Q: I completed your online booking form a few days ago but I haven’t heard back from you yet? Is my booking confirmed?
A: We endeavour to reply to all bookings within 24 hours of receiving them, but sometimes mysterious things have been known to occur (we think this is Hobbit-related activity!) so if you haven’t heard from us – LET US KNOW! Either give us a call on +64 3 442 3016 or 0800 801 616 (within NZ) or email us directly at firstname.lastname@example.org and we will resolve the issue for you immediately and get your booking details confirmed.
Q: I can’t get your booking form to work – is it broken?
A: Hopefully not, but sometimes things occur and change with various web browsers (such as Internet Explorer, Firefox, Safaris & Google Chrome) which we can’t always control. Our advice is to ensure you are using the most up-to-date version of your preferred web browser or try a different web browser. If you continue to experience problems please do let us know by emailing us.